Shipping Info

Shipping Information

Domestic & International Coverage
We proudly ship Made in the U.S.A. apparel and merchandise to customers across all 50 U.S. states and to the Quintana Roo & Riviera Maya region in Mexico. Whether you're in Miami or Mérida, we provide fast, reliable delivery for your business needs.

Shipping Regions

United States:
We ship to all 50 states, with overnight shipping available.

Mexico – Quintana Roo & Riviera Maya:
We deliver to:

• Cancún
• Playa del Carmen
• Tulum
• Cozumel
• Puerto Aventuras
• Akumal
• Bacalar
• Chetumal
• Other surrounding municipalities

Processing Times

• Standard orders: 2–5 business days
• Custom or high-volume orders may require additional time
• You’ll be notified immediately if delays occur

Shipping Methods

We partner with trusted freight and international shipping carriers to ensure timely and secure delivery.

U.S. Orders:

• Overnight shipping to all 50 states
• Ground and 2-day options also available

Mexico & International Orders:

• Air Freight: 3–5 business days
• Ground & Freight Forwarding: 7–14 business days

📦 We recommend UPS, DHL, and FedEx for their speed, reliability, and excellent tracking.

Tracking details and estimated delivery dates are provided upon shipment.

Customs & Duties (Mexico Only)

All international shipments are sent DDU (Delivered Duty Unpaid).
Customers are responsible for:

• Import taxes
• Customs duties
• Local delivery or handling fees

We advise checking with your local customs office for applicable regulations.

Delivery Partners

We work with experienced international carriers and cross-border logistics providers to ensure efficient customs clearance and safe delivery.

Damaged or Lost Shipments

If your shipment is damaged or lost, please contact us immediately at support@qrooentertainmentcorp.com with your order number and shipment details. We’ll assist with a replacement or refund if eligible.

Need Help?

For any shipping inquiries or order support, reach out to:
📧 support@qrooentertainmentcorp.com

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